Cisco's E-commerce Connection

In 2001, lake herring sold more than $17 jillion of a total $19 billion worth of avenuers, switches, and some other communicate interconnect devices oer the sack up. lake herrings mesh grade (www.cisco.com) has evolved solely oer some(prenominal) years, beginning with skilful nutrition for customers and developing into one of the worlds largest e-commerce situates. Today, lake herring offers nearly a dozen net income-based applications to both end-use customers and reseller partners. Cisco began providing Internet support in 1991. Softw are transfers, defect tracking, and technical advice were the primary applications. In 1994, Cisco put its establishment on the Web and named its site Cisco Connection Online. By 1998, Ciscos customers and reseller partners were logging onto Ciscos Web site about one million times a month to receive technical assistance, check orders, or download software. The on-line service has been so well received that over 90% of all custome r service inquiries are delivered on-line, as are 90% of software updates. Cisco builds virtually all its returns to order, so thither are very few off-the-rack products. Before the Cisco Web site, ordering a product was lengthy and complicated. Cisco began deploying e-commerce tools in 1995, and by 1996, the Internet product Center allowed users to secure any Cisco product over the Web.

In 1999, the comparable customers engineer could sit down at a PC, tack a product on-line, immediately strike any errors, and route the order to Ciscos procurement department. Ciscos large customers charter advantage of immediate and automatic access to Ciscos on-line ordering,! cast, and technical support tools. But, because of their large purchasing volumes, these large customers sought a faster choice to Ciscos Web site. Therefore, an alternative program was launched in 1997 that interactively links the customers and Ciscos figurer systems over the Internet. In this way the configuration of the new system and the price... If you want to get a serious essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper